Frequently asked questions
A little clarity before we begin.
01What is your minimum order quantity?
The standard MOQ for custom products is 100 pieces per style per size. Existing designs generally start at 50 pieces. Final quantities depend on the design, materials and customization and will be confirmed for your project.
02Do you offer OEM and ODM services?
Yes. OEM production follows your designs and specifications. ODM development helps turn your ideas, references and market direction into a product.
03Which product details can I customize?
Depending on the product, we can discuss leather types, colors, pearl sizes, crystal shapes and colors, acrylic beads, dimensions, decorative components and hardware.
04Can I request a sample?
Yes. We recommend reviewing and approving a sample before bulk production. Share your design or reference images so we can discuss sample development and costs.
05How long does sample development take?
Sample development typically takes around 20 days, depending on complexity, material availability and customization. The timeline will be confirmed after reviewing your project.
06Can I use my own logo and packaging?
Yes. We support private-label development and logo application. Personalized details and packaging options can be discussed for your project.
07Which materials do you work with?
Our development capabilities include genuine cowhide leather, pearls, crystals, acrylic beads and decorative components. Material options depend on the selected design.
08Do you work with new and smaller brands?
Yes. We work with startups, independent pet brands, boutique retailers and established businesses, with production options discussed around the project.
09How do I receive a quotation?
Share your requirements, reference images, estimated quantity and customization details through the design questionnaire. We review the project to prepare a tailored quotation.
10What is the production lead time?
Timing depends on the design, quantity, materials and customization. The estimated production schedule is confirmed before the order is agreed.
11Do you support international orders?
Yes. We can coordinate international shipping arrangements. Methods and costs depend on the destination and order requirements.
12Which payment methods do you accept?
Available payment methods and payment terms are confirmed during the quotation and order confirmation process.
13Can I choose a standard design or start with just an idea?
Available designs and minimum quantities can be discussed with our team. If you have only an idea, share inspiration, a sketch or a description so we can explore materials and development options together.
Bring your idea to the table.
Share a reference, a sketch or simply a direction. Our English-language design questionnaire is the first step.